Please send us an email if you are interested in ordering a gecko. We do not have an online order form or online shopping cart.
All orders must be paid in full prior to shipping. We accept Visa, Mastercard, money orders, cashier's checks, PayPal, or personal checks. Please make money orders or personal checks out to Ada, N.. We welcome personal checks, but we will only ship once we can confirm the check has cleared to our account. At the time of payment please provide us with your full name, complete shipping address, and daytime and nighttime phone numbers.
Animals can be placed on hold for 7 days without a deposit. If a deposit or full payment is not received within 7 days, the animal will be put up for sale again. A 25% non-refundable deposit is required to reserve an animal for up to 1 month. If full payment is not received within 1 month, the deposit will be forfeited and the animal put up for sale again.
We guarantee live delivery as long as someone is home to sign for the package as arranged. We cannot guarantee live delivery of a shipment that has sat on your hot or cold porch for hours, or spent the day traveling around town in the back of a truck. In the unlikely event an animal does arrive dead, please contact us immediately and save the body and box to be shipped back to us. We will attempt to replace the animal, or will refund your money if a replacement is not available.
We guarantee animals are healthy, eating, and sexed properly (unless sold as unsexed). We also guarantee that all 100% hets are indeed heterozygous for the trait indicated.
We guarantee your complete satisfaction. If for any reason you are unsatisfied with your purchase please contact us within 24 hours of receiving your shipment. If you elect to return your shipment you will be responsible for all expenses required to properly and safely return the animals. We will gladly attempt to replace the animal, or refund your money if a replacement is not available. (It's not available for face to face trade in Hong Kong)
We provide a 30-day health guarantee on all animals we sell. Please contact us immediately if you notice any health issues. We stand behind our animals and will be there to provide husbandry or other information you may need after the sale. Feel free to contact us anytime by phone (10 AM - 10 PM Pacific Time) or by email if you need advice regarding the care or health of your animals (beyond the information provided on our care pages).
We reserve the right to refuse a guarantee due to improper care or husbandry, and reserve all the rights for guarantees.
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